THE IMPACT OF EMPLOYEE ENGAGEMENT ON PRODUCTIVITY

Employee engagement is very important for any organization. It motivates teams to make substantial progress and improvements and has a huge impact on the bottom-line of the business.

What Is Employee Engagement

Employee engagement is an approach at workplaces that motivates employees to stay committed to their organizational goals and to do their best at work. It can broadly be defined as the extent to which employees are invested in their job and put in the amount of effort that is needed to get a job done. Engaged employees are more motivated and productive than their counterparts.

What’s the Impact of Employee Engagement on Productivity

Most organizations focus on their deadlines and getting work done instead of focusing on the level of employee engagement in their organization. They tend to forget that it is also important for employees to be enthusiastic about what they are doing.

1. Satisfied and Happy Employees

Employee engagement is one of the many ways to boost employee job satisfaction. Engaged employees are more satisfied with their jobs than the others. Focusing on employee engagement helps you create a positive workplace culture that drives organizational success. When employees are satisfied with their job responsibilities, they put extra effort into what they are doing and improve their overall performance.

2. Improved Customer Experience

A customer-centric approach always adds value to an organization. Focusing on employee engagement helps you fill the gap between how the company treats its employees and how the employees are expected to treat their customers. Engaged employees tend to be happier and thus tend to provide a better customer experience. When the customers are happy with the service provided to them it eventually leads to the success of your business.

3. Innovative Work-approach

Repetitive tasks lead to disengagement and loss of interest in employees. When you focus on employee engagement and design a challenging workflow for your employees, the way of approaching their workplace goals changes. Employees tend to use a more innovative approach to achieve their goals.

4. Better Employee Retention & Talent Acquisition

It is a known fact that the more an organization focuses on its employees’ happiness and satisfaction, the more loyal the employees are to the organization. When your organization focuses on employee engagement and satisfaction, it not only attracts quality talent for your company but also helps you retain your existing employees better.

5. Increased Employee Productivity

Employee productivity is important to any business. The more productive your employees are, the more successful you’ll be as a business. Engaged employees are innovative and always have an idea or two about what they can do better. Their quality of being collaborative and enthusiastic towards work, allows them to complete their workplace goals more effectively, which leads to increased workplace productivity.

Conclusion

One engaged employee can contribute a lot more to organizational productivity than ten disengaged employees. Here’s how employee engagement can have a positive impact on your business.

References

Johnston, R. and Jones, P. (2004), "Service productivity", International Journal of Productivity and Performance Management, Vol. 53 No. 3, pp. 201-213.

Bernthal, P. (2004). Measuring employee engagement. Retrieved May 4, 2005,